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Terms and Conditions of Sale /


                                                                                                                                             Unless  otherwise  agreed  in  writing  these  conditions  PROPERTY IN GOODS:  CLEANING - MAINTENANCE:
                                                                                                                                             constitute  the  only  conditions  upon  which  DELABIE  Notwithstanding any agreed terms of sale, the goods shall   Clean with slightly soapy water only, using a soft cloth or
                                                                                                                                             UK Ltd. ("The Company") is willing to supply the goods  remain the property of the seller until payment is made in   sponge, rinse and dry thoroughly. Do not use abrasive or
                                                                                                                                             specified.                           full. The failure to meet a payment deadline may result in the   chlorine-based products (with a hydrochloric acid base),
                                                                                                                                                                                 reclamation of these goods. The buyer assumes the risks   or dyes.
                                                                                                                                             The Company does not sell directly to members of   of loss or damage, regardless of the means of delivery, as   PHOTOGRAPHS AND DRAWINGS:
                                                                                                                                             the public:                         described in "DELIVERY TIMES" and "SHIPPING" above,   All  photos,  drawings  or  illustrations  are  for  illustrative
                                                                                                                                             - The price list is provided for guidance only and does not   as well as liability for the damage they might cause.  purposes only, without contractual obligation, and may be
                                                                                                                                              constitute a contract. The wholesalers and installers are   WARRANTY AND RESPONSIBILITY:  subject to change without notice. We reserve the right to
                                                                                                                                              free to determine their prices in accordance with current   Our  finished  goods  are  warrantied  against  any  modify designs and dimensions without notice and without
                                                                                                                                              regulations, taking into account their costs, services and   manufacturing defect for a period of 10 years, including   recourse. This applies to all references, dimensions,
                                                                                                                                              warranty costs they bear.          electronic controls, excluding other electrical accessories   information contained in various documents, catalogues,
                                                                                                                                             - The Terms and Conditions are valid for all wholesale  (e.g. hand dryers, etc.) which have a 3-year warranty from   installation guides, price lists and websites, which can be
                                                                                                                                              customers.
                                                                                                                                             For all other professionals (manufacturers, export, etc.) or   the invoice date. This does not apply to products with an   modified or discontinued at any time without notice.
                                                                                                                                                                                 expiry date. Spare parts have a one-year warranty.
                                                                                                                                             for any special manufacturing request, please contact us.              INTELLECTUAL PROPERTY AND USE OF CONTENT:
                                                                                                                                                                                 This warranty is limited to replacement or repair of
                                                                                                                                             ORDERS AND QUOTATIONS:              defective  components  as  determined  by  our  workshops  The content (including but not limited to the information,
                                                                                                                                                                                                                    text, graphics, data, images, photos, visuals, videos and
                                                                                                                                             These will be processed in order of receipt.  in France but excludes the costs of spoilage, handling and   soundtrack, and the format of all these elements and our
                                                                                                                                             We do not accept open orders or orders for call-off.  carriage or compensation, whatever they are. We are not   catalogues, websites, etc.) are protected under copyright
                                                                                                                                             All orders sent imply acceptance of our general terms and   responsible for handling charges and the cost of returning   and/or other intellectual property. The contents are the
                                                                                                                                             conditions of sale and customers waive any claims that may   products to our workshops.  sole property of their respective editors. Any copying,
                                                                                                                                             arise from clauses in their own documentation which may   Disasters or major water damage as a result of  reproduction,  use,  adaptation,  alteration,  modification,
                                                                                                                                             differ.                             manufacturing defects are covered by our product and/or   translation, dissemination, complete or partial, of content,
                                                                                                                                             The customer agrees to these terms from the moment that   public liability insurance.   whether they belong to DELABIE UK Limited or a third
                                                                                                                                             we receive the order, which cannot be cancelled. Orders  Our warranty and responsibility does not include the  party which has granted the rights to DELABIE UK Limited,
                                                                                                                                             are accepted without obligation to deliver the order in full   following:  by any means whatsoever, is illegal except for the limiting
                                                                                                                                             in one delivery.                    - installation  that  does  not  comply  with  the  technical  rights that are granted below, and/or private copying for
                                                                                                                                             Our  commercial  representatives  are  not  authorised  specification or current recommended guidelines;   the exclusive use of the copier. The content presented in
                                                                                                                                             to  agree  additional  terms  verbally,  or  to  provide  verbal  - worn parts;  our communication and business tools may be subject to
                                                                                                                                             guarantees beyond those provided in the written contract.   - non-compliance with installation, user and maintenance   change without notice and are provided without warranty
                                                                                                                                             In the event of default or delayed payment, the Company   guides;      of any kind, express or implied, and cannot give rise to
                                                                                                                                             will be entitled to suspend deliveries or cancel existing  - other factors independent of our products’ quality, for  any right to compensation. Protected content may be
                                                                                                                                             orders without any claim for damages from the customer.   example:  detergents  or  abrasive  cleaning  products,  specifically identified by the following copyright notices: ©
                                                                                                                                             In the event of a change in circumstances of the buyer, we   the action of hard water, foreign bodies (e.g. gravel,  or "All rights reserved".
                                                                                                                                             reserve the right to cancel existing orders or to demand   sand, iron filings, scale, etc.), chemical and electrolytic
                                                                                                                                             payment guarantees.                 phenomenon;                        The names and logos appearing in our catalogues and
                                                                                                                                             Our quotes do not amount to specifications; specifiers  - lack of supervision, poor storage or poor maintenance;  websites  are  registered  trademarks.  These  distinctive
                                                                                                                                             and professional installers are solely responsible for the  - product modifications or actions by the customer, or a  marks are the exclusive property of DELABIE UK Limited
                                                                                                                                             choice of products according to their intended use, current   third party, without our authorisation using non-DELABIE   or third parties who have granted the rights to DELABIE
                                                                                                                                             regulations and recommended guidelines.  components and/or consumable items.   UK Limited. Any use, complete or partial reproduction, or
                                                                                                                                                                                 - products past their expiry date.  imitation of these marks is prohibited without prior express
                                                                                                                                             PRICE:                              The water-tightness of connections, joints and the product   consent of DELABIE UK Limited.
                                                                                                                                             Deliveries are invoiced according to the conditions in place   housing is the responsibility of the professional responsible   Alteration and modification of the contents or their use
                                                                                                                                             at the date of despatch. Prices are given without guarantee   for installation, and must be guaranteed by them. Warranty   for any purpose other than that authorised, constitute an
                                                                                                                                             and they may be changed without notice subject to  excludes joints, valves, washers and rubber seals. However   infringement of DELABIE UK Limited’s, or a third party’s,
                                                                                                                                             fluctuations in costs, VAT or other taxes, according to the   they would be supplied if the warranty application requires   property rights. With the following limitations, DELABIE
                                                                                                                                             prevailing economic conditions.     them. Any finishes other than chrome or nickel are also  UK Limited grants you the right to download and distribute
                                                                                                                                             Price increases will be announced one month prior to their   excluded from the warranty.  the content:
                                                                                                                                             application, and they apply to quotes and orders in hand.   In the event that the product has been discontinued or  - where the download function exists
                                                                                                                                             Orders will be despatched free-of-charge for all deliveries   manufacturing methods have changed and replacements   - for non-commercial purposes
                                                                                                                                             within mainland UK, excluding express deliveries.   are not available, similar alternative products will be  - in good faith
                                                                                                                                             PAYMENTS:                           offered. Replacement under warranty will not extend the   - for maintaining the proprietary notices intact, and for
                                                                                                                                             Unless otherwise stated, prices quoted are ex-works and   duration of the original warranty.   the publication or posting of existing content online, if
                                                                                                                                             are exclusive of value added tax. All prices will be subject   Legal warranty of latent defects applies in any event.  such information is stated. This right should in no way be
                                                                                                                                             to any value added tax at the appropriate rate. Payment  SPARE PARTS:   interpreted as a trademark or copyright license for the
                                                                                                                                             terms, subject to credit approval and prior agreement, are   Spare parts and mechanisms that are essential to ensure   aforementioned content.
                                                                                                                                             strictly 30 days from invoice date. According to individual   the correct operation of our products will be held in stock   PERSONAL DATA PROTECTION:
                                                                                                                                             credit  conditions  and/or  insurance  requirements  The  for the duration of the guarantee. They are listed at the  In  line  with  the  General  Data  Protection  Regulation
                                                                                                                                             Company reserves the right to request payment in advance   back of our catalogues.  (GDPR), DELABIE is doing everything necessary to limit
                                                                                                                                             of despatch of goods on receipt of order. We do not give               to a bare minimum the collection of personal data, and its
                                                                                                                                             discounts for early payment.        RETURNS:                           conservation and ensure its protection.
                                                                                                                                             The company understands and will exercise its statutory   Goods may not be returned to us for credit without our prior   DELABIE only uses this data for its own use for purposes of
                                                                                                                                             right to claim interest and compensation for debt recovery   written approval obtained by the buyer from the Company   information and commercialisation of its products. It is not,
                                                                                                                                             costs under the Late Payment of Commercial Debts  and they are received in a good state (determined by our   under any circumstances, given to third parties.
                                                                                                                                             (interest) Act 1998 legislation if invoices are not paid  goods  inwards  department).  All  transportation  costs  for  The right of access, rectification, removal and opposition
                                                                                                                                             according to agreed credit terms.   returned goods must be paid by the buyer. Goods must be   to the processing in addition to the limitation and
                                                                                                                                             In the case of late payment a cash payment may be  returned to our factory* with good protective packaging.  transferability of your data is possible on request to our
                                                                                                                                             required, replacing existing conditions.  Deliveries less than a month old will be refunded at the  Data Protection Officer (DPO) at DELABIE via email
                                                                                                                                             We will not accept any set-off, only our assets have a legal   invoiced  price.  For  deliveries  older  than  one  month,  (dpo@delabie.fr) or recorded delivery with a photocopy of
                                                                                                                                             value.                              a deduction will be made for checking, handling and  a photo ID to the following address: DELABIE, Henderson
                                                                                                                                                                                 administration costs. A repair and re-stocking fee will apply
                                                                                                                                             DELIVERY TIMES:                     where appropriate.                 House, Hithercroft Road, Wallingford, OX10 9DG.
                                                                                                                                             Despatch dates are indicative only and we shall not be  Product returns are not permitted in the following  To improve our services and for training purposes, calls
                                                                                                                                             liable for any delay or failure in carrying out our obligations   circumstances:  discontinued  products,  specially  to DELABIE may be recorded. These recordings will not
                                                                                                                                             where the delay or failure to deliver is caused by risks of   manufactured  products,  technical  or  aesthetic  evolution  be retained, and will be systematically deleted within
                                                                                                                                             manufacturing or where the cause is beyond our control.   of the product since the date of purchase, scratched or  a maximum period of 48 hours.
                                                                                                                                             Delivery delay will not give rise to compensation payment   damaged products, products purchased more than one  TERRITORIAL EXCLUSIVITY:
                                                                                                                                             or goods rejection.                 year previously, products with an expiry date. If sent to  Our wholesalers are authorised to sell in the UK and its
                                                                                                                                             SHIPPING:                           DELABIE, those products outside the scope of returns  offshore territories. For all other countries, the Company
                                                                                                                                             Orders are sent to our distributors. We do not deliver to site.   will be immediately destroyed/recycled, and will not be  has entered into exclusive agreements with import and
                                                                                                                                             The buyer assumes responsibility for carriage and packing   returned to the customer.  distribution companies.
                                                                                                                                             costs for deliveries outside mainland UK. The carrier is  The schedule of standard deductions is as follows:  In this context, our UK customers cannot sell our products
                                                                                                                                             solely responsible for their delivery, and in the event of delay,   - return less than 1 month: refund at invoiced price  outside  their  national  borders  unless  they  have  express
                                                                                                                                             missing items, damage or other dispute, the customer must   - return between 1 and 3 months: deduction of 15%  agreement from us.
                                                                                                                                             indicate  this  via  the  delivery  driver’s  paperwork  (either  - return between 3 months and 1 year: deduction of 30%  JURISDICTION:
                                                                                                                                             electronically or in hard copy) AND follow up with written   - return after 1 year: no refund possible.  These terms of business are governed by English and Welsh
                                                                                                                                             notification  sent  by  recorded  delivery  within  24  hours.    - return  without  prior  agreement:  additional  deduction    law. Acceptance of an order in stock constitutes a contract
                                                                                                                                             A copy of this letter must be addressed to us.  of 5% of the value of the goods with a minimum value    under English and Welsh law. All disputes arising from the
                                                                                                                                                                                    of £50 excl. VAT.
                                                                                                                                             CLAIMS:                             * DELABIE S.A.S.                   contract in connection with these terms shall be subject
                                                                                                                                             No claim will be allowed where the delay in reporting     18, rue du Maréchal Foch  to the exclusive jurisdiction of the English Court, even if
                                                                                                                                             exceeds 8 days following receipt of the goods.     80130 Friville Escarbotin – FRANCE  there is an appeal and there are multiple defendants, and
                                                                                                                                             The whole of the delivery cannot be rejected because of                regardless of the delivery location or stipulated payment.
                                                                                                                                             partial damages and shortages.                                         The Company may vary these terms of business from time
                                                                                                                                                                                                                    to time by giving you reasonable written notice. All clauses
                                                                                                                                                                                                                    to the contrary will be considered void by the mere fact of
                                                                                                                                                                                                                    having dealt with our company.
                                                                                                                                                                                                                          Copy forbidden without our written agreement.
                                                                                                                                                                                                                         DELABIE UK Limited Reg No: 1764854 England
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