Page 282 - water-controls-for-public-and-commercial-places

/ Terms and Conditions of Sale

Unless otherwise agreed in writing these according to agreed credit terms. maintenance guides;
conditions constitute the only conditions upon In the case of late payment a cash payment may - other factors independent of our products’
which DELABIE UK Ltd. ("The Company") is be required, replacing existing conditions. quality, for example: detergents or abrasive
willing to supply the goods specified. We will not accept any set-off, only our assets cleaning products, the action of hard water,
have a legal value. foreign bodies (e.g., gravel, sand, iron
The Company does not sell directly to filings, scale, etc.), chemical and electrolytic
members of the public: DELIVERY TIMES: phenomenon;
- The price list is provided for guidance only and Despatch dates are indicative only and we shall - lack of supervision, poor storage or poor
does not constitute a contract. The wholesalers not be liable for any delay or failure in carrying maintenance;
and installers are free to determine their prices out our obligations where the delay or failure to - product modifications or actions by the
in accordance with current regulations, taking deliver is caused by risks of manufacturing or customer, or a third party, without our
into account their costs, services and warranty where the cause is beyond our control. Delivery authorisation using non-DELABIE components
costs they bear. delay will not give rise to compensation payment and/or consumable items.
- The Terms and Conditions are valid for all or goods rejection. - errors, carelessness, negligence or incorrect
wholesale customers. information from the client;
For all other professionals (manufacturers, SHIPPING: - products past their expiry date.
export, etc.) or for any special manufacturing Orders are sent to our distributors. We do not The water-tightness of connections, joints and
request, please contact us. deliver to site. The buyer assumes responsibility the product housing is the responsibility of
for carriage and packing costs for deliveries the professional responsible for installation,
ORDERS AND QUOTATIONS: outside mainland UK. The carrier is solely and must be guaranteed by them. Warranty
These will be processed in order of receipt. responsible for their delivery, and in the event excludes joints, valves, washers and rubber
We do not accept open orders or orders for call- of delay, missing items, damage or other seals. However they would be supplied if the
off. dispute, the customer must indicate this via the warranty application requires them. Any finishes
All orders sent imply acceptance of our general delivery driver’s paperwork (either electronically other than chrome or nickel are also excluded
terms and conditions of sale and customers or in hard copy) AND follow up with written from the warranty.
waive any claims that may arise from clauses in notification sent by recorded delivery within In the event that the product has been
their own documentation which may differ. 72 hours. A copy of this letter must be addressed
The customer agrees to these terms from the to us. discontinued or manufacturing methods have
moment that we receive the order, which cannot changed and replacements are not available,
be cancelled. Orders are accepted without CLAIMS: similar alternative products will be offered.
obligation to deliver the order in full in one No claim will be allowed where the delay in Replacement under warranty will not extend the
delivery. reporting exceeds 7 days following receipt of duration of the original warranty.
Our commercial representatives are not the goods. The supplier’s civil liability is excluded in all cases
authorised to agree additional terms verbally, The whole of the delivery cannot be rejected listed above. It is limited to compliance with the
or to provide verbal guarantees beyond those because of partial damages and shortages. specifications and can only be initiated if the
provided in the written contract. Customer has previously demonstrated the
In the event of default or delayed payment, the PROPERTY IN GOODS: existence and extent of damage, a fault and the
Company will be entitled to suspend deliveries Notwithstanding any agreed terms of sale, the causal link between this fault and the damage.
or cancel existing orders without any claim for goods shall remain the property of the seller It is limited to direct material damage, excluding
damages from the customer. until payment is made in full. The failure to meet all immaterial or indirect damage such as loss
In the event of a change in circumstances of the a payment deadline may result in the reclamation of operation, profit, opportunity, commercial
buyer, we reserve the right to cancel existing of these goods. The buyer assumes the risks damage, loss of profit.
orders or to demand payment guarantees. of loss or damage, regardless of the means of The supplier’s liability, for all causes except
Our quotes do not amount to specifications; delivery, as described in "DELIVERY TIMES" bodily injury and gross negligence, is limited to
specifiers and professional installers are solely and "SHIPPING" above, as well as liability for the £650,000 per order or contract.
responsible for the choice of products according damage they might cause.
to their intended use, current regulations and SPARE PARTS:
recommended guidelines. WARRANTY AND RESPONSIBILITY: Spare parts and mechanisms that are essential
Our finished goods delivered after 1 st January to ensure the correct operation of our products
PRICE: 2024 are warrantied against any manufacturing will be held in stock for 50 years from the date
Deliveries are invoiced according to the defect for a period of 30 years, including of purchase. They are listed at the back of our
conditions in place at the date of despatch. electronic controls, excluding other electrical catalogues.
Prices are given without guarantee and they accessories (e.g., hand dryers, etc.) which have a
may be changed without notice subject to 3-year warranty from the invoice date. This does RETURNS:
fluctuations in costs, VAT or other taxes, not apply to products with an expiry date. Spare Goods may not be returned to us for credit
according to the prevailing economic conditions. parts have a one-year warranty. without our prior written approval obtained
Price increases will be announced one month This warranty is limited to replacement or by the buyer from the Company and they are
prior to their application, and they apply to repair of defective components as determined received in a good state (determined by our
quotes and orders in hand. by our workshops in France but excludes the goods inwards department). All transportation
Orders will be despatched free-of-charge for costs of spoilage, handling and carriage or costs for returned goods must be paid by the
all deliveries within mainland UK, excluding compensation, whatever they are. We are not
express deliveries. responsible for handling charges and the cost of buyer. Goods must be returned to our factory*
with good protective packaging.
returning products to our workshops.
PAYMENTS: Disasters or major water damage as a result Deliveries less than a month old will be refunded
Unless otherwise stated, prices quoted are ex- of manufacturing defects are covered by our at the invoiced price. For deliveries older
works and are exclusive of value added tax. All product and/or public liability insurance. than one month, a deduction will be made for
prices will be subject to any value added tax at To invoke the warranty, the customer must checking, handling and administration costs.
the appropriate rate. Payment terms, subject immediately notify us in writing of the defects A repair and re-stocking fee will apply where
to credit approval and prior agreement, are attributed to the product, specifying the appropriate.
strictly 30 days from invoice date. According to conditions of use in place at the time of their Product returns are not permitted in the
individual credit conditions and/or insurance discovery and provide us with all relevant following circumstances: discontinued
requirements The Company reserves the right material elements demonstrating the existence products, specially manufactured products,
to request payment in advance of despatch and nature of the defect. technical or aesthetic evolution of the product
of goods on receipt of order. We do not give Our warranty and responsibility does not include since the date of purchase, scratched or
discounts for early payment. the following: damaged products, products purchased more
The company understands and will exercise - installation that does not comply with than one year previously, products with an
its statutory right to claim interest and the technical specification or current expiry date. If sent to DELABIE, those products
compensation for debt recovery costs under the recommended guidelines; outside the scope of returns will be immediately
Late Payment of Commercial Debts (interest) - worn parts; destroyed/recycled, and will not be returned to
Act 1998 legislation if invoices are not paid - non-compliance with installation, user and the customer.

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